Frequently Asked Questions
IS MY TRANSACTION SECURE?
We value your privacy while shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary.
THE PRODUCT I WANT IS ONLY AVAILABLE TO PRE-ORDER.
If a product is marked as Pre-Order Now, it's likely that we're in the process of receiving this item. Please feel free to contact us about your interest in our products and we'll notify you the date the item is expected to ship.
ARE YOU ENVIRONMENTALLY FRIENDLY?
Yes! Every book we publish is printed on paper that has been responsibly sourced. Even the paper and envelopes used for our stationery are acquired from companies offering FSC (Forest Stewardship Certification) paper and/or at least 30% recycled or post-consumer waste content.
CAN I FIND YOUR PRODUCTS LOCALLY?
Yes! Check out our Stockists page to see if our products are offered in a store near you. We are actively acquiring new retailers, so please visit often to see our growing list of wonderful stockists.
DO YOU WORK WITH INTERNATIONAL BOOK RETAILERS?
Absolutely! Please set up an account on the Wholesale page and we will contact you.
HOW LONG DOES SHIPPING TAKE?
Orders typically ship in about 48 hours from the time they are placed (Mon-Fri). They are shipped using either Canada Post for single copies (not tracked) or UPS for multiple copies and international orders with 2+ books. Tracked packages usually arrive in 5 business days. UPS does not ship to PO Boxes. Canada Post does not offer a media mail option unfortunately and untracked shipments can experience transit delays. We cannot refund or replace single copies (untracked) that are lost or delayed in transit. Please get in touch if your order is time sensitive.
HOW IS SHIPPING CALCULATED?
As an independent press, shipping costs are out of our immediate control but we make every attempt to offer you a fair shipping charge. We currently offer worldwide shipping (some restrictions apply). If you are located in the Northern regions or more remote areas, or if you are located in Alaska, an Island or a US Armed Forces address, then additional shipping costs may apply. We will contact you if this is the case. For International orders, your shipping rates may vary for bulk purchases (please contact us for larger quantities). If the shipping cost varies from what you were quoted using our online Shop, please know that if the difference is significant, that portion of your shipping fee will be refunded after your order has been placed. Bulk orders can ship via Air (6-12 days), or Surface Air to save you on shipping costs but may take between 4-12 weeks to arrive. We cannot be held responsible for delays beyond our control.
ARE YOU SOCIALLY RESPONSIBLE?
We strive to do our part as citizens of change. Every purchase cultivates kindness. Blindness is a preventable disease and children can be the most affected. We feel fortunate to have been able to bring warmth to premature babies through your support of Dreams of Hope in the past. Moving forward, we have decided to focus on providing opportunities for little citizens of the world. As of April 2017, a portion of each net book sale will continue to be donated to Seva Canada, where funds are directed to purchasing reading glasses, to give children an opportunity to see their world.
HOW MANY GLASSES HAVE YOU BEEN ABLE TO PROVIDE SO FAR?
240 pairs of glasses and growing! Please visit our Fundraising Page to see our goal. Since our inception in 2009, we have directed many of our personal efforts towards this goal too, including cataract surgeries.
HOW CAN I BECOME AN AMBASSADOR FOR SAFFRON PRESS?
Thank you for your support! We would love for you to join our pod and spread some kind words about the need for diversity in children's literature. Follow us by using the links in the footer of our website, and sign up to receive our newsletter. Advocate with us by purchasing a box of books to sell at local community events, or to share at Camp events. Set up a Wholesale account on our site as a Saffron Press Ambassador and in return, we will cultivate a discount just for you.
I STILL HAVE MORE QUESTIONS, CAN I CONTACT YOU?
We would love to hear from you! Please get in touch using the contact form on our site.
We value your privacy while shopping on our site. We will never share or sell your information to any third party, and the information we collect is solely used to contact you about your order if necessary.
THE PRODUCT I WANT IS ONLY AVAILABLE TO PRE-ORDER.
If a product is marked as Pre-Order Now, it's likely that we're in the process of receiving this item. Please feel free to contact us about your interest in our products and we'll notify you the date the item is expected to ship.
ARE YOU ENVIRONMENTALLY FRIENDLY?
Yes! Every book we publish is printed on paper that has been responsibly sourced. Even the paper and envelopes used for our stationery are acquired from companies offering FSC (Forest Stewardship Certification) paper and/or at least 30% recycled or post-consumer waste content.
CAN I FIND YOUR PRODUCTS LOCALLY?
Yes! Check out our Stockists page to see if our products are offered in a store near you. We are actively acquiring new retailers, so please visit often to see our growing list of wonderful stockists.
DO YOU WORK WITH INTERNATIONAL BOOK RETAILERS?
Absolutely! Please set up an account on the Wholesale page and we will contact you.
HOW LONG DOES SHIPPING TAKE?
Orders typically ship in about 48 hours from the time they are placed (Mon-Fri). They are shipped using either Canada Post for single copies (not tracked) or UPS for multiple copies and international orders with 2+ books. Tracked packages usually arrive in 5 business days. UPS does not ship to PO Boxes. Canada Post does not offer a media mail option unfortunately and untracked shipments can experience transit delays. We cannot refund or replace single copies (untracked) that are lost or delayed in transit. Please get in touch if your order is time sensitive.
HOW IS SHIPPING CALCULATED?
As an independent press, shipping costs are out of our immediate control but we make every attempt to offer you a fair shipping charge. We currently offer worldwide shipping (some restrictions apply). If you are located in the Northern regions or more remote areas, or if you are located in Alaska, an Island or a US Armed Forces address, then additional shipping costs may apply. We will contact you if this is the case. For International orders, your shipping rates may vary for bulk purchases (please contact us for larger quantities). If the shipping cost varies from what you were quoted using our online Shop, please know that if the difference is significant, that portion of your shipping fee will be refunded after your order has been placed. Bulk orders can ship via Air (6-12 days), or Surface Air to save you on shipping costs but may take between 4-12 weeks to arrive. We cannot be held responsible for delays beyond our control.
ARE YOU SOCIALLY RESPONSIBLE?
We strive to do our part as citizens of change. Every purchase cultivates kindness. Blindness is a preventable disease and children can be the most affected. We feel fortunate to have been able to bring warmth to premature babies through your support of Dreams of Hope in the past. Moving forward, we have decided to focus on providing opportunities for little citizens of the world. As of April 2017, a portion of each net book sale will continue to be donated to Seva Canada, where funds are directed to purchasing reading glasses, to give children an opportunity to see their world.
HOW MANY GLASSES HAVE YOU BEEN ABLE TO PROVIDE SO FAR?
240 pairs of glasses and growing! Please visit our Fundraising Page to see our goal. Since our inception in 2009, we have directed many of our personal efforts towards this goal too, including cataract surgeries.
HOW CAN I BECOME AN AMBASSADOR FOR SAFFRON PRESS?
Thank you for your support! We would love for you to join our pod and spread some kind words about the need for diversity in children's literature. Follow us by using the links in the footer of our website, and sign up to receive our newsletter. Advocate with us by purchasing a box of books to sell at local community events, or to share at Camp events. Set up a Wholesale account on our site as a Saffron Press Ambassador and in return, we will cultivate a discount just for you.
I STILL HAVE MORE QUESTIONS, CAN I CONTACT YOU?
We would love to hear from you! Please get in touch using the contact form on our site.